At South Jackson Furniture, we’re committed to providing quality products and a smooth shopping experience. To help ensure clarity, we’ve outlined the following terms of purchase. Many items are eligible for an optional five-year extended protection plan, which covers accidental damage such as stains, tears, burns, cracks, and mechanical issues on reclining furniture. Floor model items are sold as-is and are not eligible for return, exchange, or warranty coverage.
Our delivery service is focused on safe and efficient placement of your new furniture. It does not include removal of old items, setup of electronics or appliances, installation of wall décor, or home modifications such as removing doors or banisters. For safety reasons, our delivery team cannot remove their shoes while inside your home. Please ensure that all items will fit into your space before purchasing, as additional fees may apply for repeat delivery attempts.
Customers are asked to inspect their merchandise upon delivery or pickup. Any damage or defect must be reported within 24 hours. Claims made after this period cannot be accepted. If an item was picked up and found to be damaged, it must be returned to the store for evaluation. Signing the delivery receipt confirms that the merchandise was received in acceptable condition. We reserve the right to repair or replace any item found to be defective.
Special order items typically arrive within three to four weeks. Delivery timelines are estimates and may vary. South Jackson Furniture cannot guarantee stock availability or control manufacturer production schedules or shipping delays. If a product placed on layaway is discontinued during the holding period, any payments made can be applied toward other merchandise in our store.
A non-refundable deposit is required for all layaway and special order purchases. If an order is canceled or returned for any reason, a restocking fee of 30% of the total amount will apply. Returned checks will incur a $50 fee, and additional bank charges may apply.
Accessories may be exchanged within seven days of purchase. In such cases, store credit or a replacement item will be offered. All other purchases are considered final and non-refundable. Any exceptions to these policies must be approved by store management.
By completing your purchase, you acknowledge and accept these terms. We appreciate your business and look forward to helping you furnish your space with confidence.
